Case Study: Textura boosts sales and conversion with Oct8ne

TEXTURA - Customer Case Study

Textura, a long-standing home decoration retailer, sought to increase online sales by providing more personal and immediate customer advice on its website. They partnered with the vendor Oct8ne to implement its visual customer service software, aiming to replicate the in-store shopping experience online and reduce sales lost due to a lack of information.

Oct8ne's solution allowed Textura's agents to share product images and videos directly within the chat, interact in real time, and use a trigger strategy to proactively engage users. This resulted in a significant 23.6% conversion rate and an 18.52% conversion of returning traffic. Thanks to Oct8ne, Textura also improved user satisfaction and gained valuable insights to enhance its overall customer experience.

TEXTURA

Laura Cabrera

TEXTURA