Case Study: Luxenter increases conversions with Oct8ne

Luxenter - Customer Case Study

Luxenter, a long-established jewelry company, faced the common online retail challenge of customers being unable to try on products before purchase. This created hesitation and doubt about details like size, fit, and appearance, which hindered their sales momentum. To combat this, they turned to the vendor Oct8ne for a solution.

Using Oct8ne's coviewer tool within their customer service, agents could visually guide online shoppers by displaying detailed photos and videos of jewelry during live chats. This solution provided an intimate and confident shopping experience. For Oct8ne's customer Luxenter, this translated into a significant measurable impact: a conversion rate increase of up to 18% during serviced sessions, with 15% of attended users returning to complete a purchase later.

Luxenter

Jaime Balmori

Head of Online Customer Service Department