Case Study: Iati Seguros doubles revenue with Oct8ne

Iati Seguros - Customer Case Study

Iati Seguros, a long-standing insurance brokerage, faced the challenge of selling intangible insurance products online without the benefit of verbal and body language. Their main objective was to offer personalized, 24/7 service to clients while explaining complex product details simply. To achieve this, they implemented a chat automation solution from vendor Oct8ne.

Using the Oct8ne chatbot and its coviewer feature, Iati Seguros automated customer service, replicated support in four languages, and provided visual product explanations. The solution included triggers for promotions and guidance. As a result, Oct8ne helped Iati Seguros triple their website sessions and double their income through this channel, alongside a 25% growth in direct customer management and a significant improvement in overall conversion rates.

Iati Seguros

Nuria Reol

Head of Organization and Development