Case Study: EVO Banco achieves 24/7 customer support and higher conversions with Oct8ne Chatbot

EVO Banco - Customer Case Study

EVO Banco, a digital bank, sought to improve customer assistance and boost conversion rates during its online account sign-up process. To address this challenge, they partnered with vendor Oct8ne to implement its live chat and chatbot solution, aiming to provide immediate, 24/7 support.

The solution from Oct8ne was an AI-powered chatbot that autonomously guided users through the contracting process, answering product and procedural questions. The implementation was quick, and the results were significant: over a three-month period, the chatbot handled 99% of the 5,407 help requests. This contributed to a conversion rate of over 10% for clients who interacted with the bot, and 75% of users found the chatbot effective for resolving their queries.

EVO Banco

Asier de la Torre

Head of Digital Origination