Case Study: Castañer boosts sales with Oct8ne

Castañer - Customer Case Study

Castañer, a renowned fashion company known for its handcrafted espadrilles, wanted to replicate its high-quality product standard in its digital store. They needed to improve their online customer service to handle a growing volume of requests and boost sales through this channel. They implemented the Oct8ne live chat system with visual support to achieve these goals.

Oct8ne's solution included a chatbot to automate initial customer queries and a coviewer for visual support, alongside triggers for sales outreach. This allowed for 24/7 service and more fluid communication. As a result, Castañer saw a 2290.37% increase in monthly help requests, going from 135 to 3,092, and successfully automated a large part of its customer service. This freed human agents to focus on sales-boosting activities, significantly increasing their ecommerce performance.

Castañer

Jessica Alonso

Customer Service Manager