Case Study: boboli achieves 20% chat conversion with Oct8ne

boboli - Customer Case Study

The children's fashion retailer boboli sought to replicate the personalized, close treatment of its physical stores within its digital channels. To achieve this, the company implemented the visual support chat and integrated catalog from vendor Oct8ne, aiming to enhance its online customer service.

Oct8ne provided a solution that combined a chatbot for immediate query resolution and a visual live chat that allowed agents to display and recommend products in real-time. This approach successfully reproduced the in-store experience online. As a result, boboli achieved a significant measurable impact: a conversion rate of 20% through the chat channel, directly attributing this success to the Oct8ne implementation.

boboli

Aleix Roca

Digital Director