Case Study: Totto improves customer service and boosts online sales with Oct8ne

Angelines - Customer Case Study

Totto, a global bag brand, was facing an increasing shift in customer purchasing habits from its traditional physical stores to online sales. To improve its website and provide better support for this growing channel, the company sought a solution to handle common customer queries efficiently. Totto decided to implement a chat solution from vendor Oct8ne to automate responses to frequently asked questions.

Oct8ne's solution involved transferring the FAQ content into its chatbot, which uses a visual Drag & Drop module system. This automated a large portion of customer service, providing 24/7 support for inquiries about order status, deliveries, returns, and payment methods. The implementation allowed Totto's human agents to focus on more complex issues, such as product repairs and exchanges, while ensuring the website was ready to offer the best customer service and support increased sales.

Totto

Angelines García Escribano

Chief Executive Officer