Case Study: Nations Direct Mortgage achieves 67% faster income review with Ocrolus

Nations Direct Mortgage cuts income review time 67% with Ocrolus

Nations Direct Mortgage, a wholesale lender, faced challenges with inconsistent quality and variable turn times in its loan operations. They relied on an offshore team for document indexing and separate tools for income analysis, which slowed down their underwriting process. To address this, they turned to Ocrolus, a vertical AI workflow and analytics platform, for automation within Encompass.

Ocrolus automated document classification and income calculations, delivering analysis-ready files. This resulted in an 83% reduction in file setup time, cost savings of up to 85% per file, and a 67% faster income review. Underwriters accepted Ocrolus's recommended income calculations 90% of the time. The automation also allowed the company to handle a significant volume spike with only a handful of new hires instead of a 20% headcount increase.

Nations Direct Mortgage