Case Study: HomeTrust Bank achieves 8,500-hour annual savings and $90K in document-processing efficiencies with Ocrolus

HomeTrust Bank transforms mortgage loan processing and underwriting with Ocrolus’ AI-driven document automation

HomeTrust Bank, a community-focused bank headquartered in Asheville, NC, faced slow, manual mortgage loan processing and underwriting—team members spent hours each week relabeling documents, organizing large document sets, and verifying income with hundreds of keystrokes per loan. To solve this, HomeTrust turned to Ocrolus’ AI-driven document automation (integrated with Encompass by ICE Mortgage Technology) to reduce manual effort and standardize document handling and income analysis.

Ocrolus implemented classification and automated income‑calculation tools that name and index documents, pre-populate income calculations for wage earners, self‑employed borrowers and rental income, and provide consistent data for originators, processors and underwriters. As a result, HomeTrust estimates annual savings of 8,500 hours and $90,000, cut keystrokes per loan from several hundred to fewer than 100, and reduced verification time from hours to minutes—delivering faster turnarounds, greater consistency, and improved underwriting efficiency with Ocrolus.

HomeTrust Bank

Jessica Fitchie

Consumer Credit Manager