Case Study: ForwardLine Financial achieves 75% faster loan approvals and improved online customer experience with Ocrolus

ForwardLine Financial Improves Online Customer Experience & Reduces Loan Approval Times by 75%

ForwardLine Financial, an 18-year Los Angeles-based small business lender, faced a bottleneck: its online application relied on permissioned bank access that only served a minority of applicants, leaving most customers to submit bank statements that required manual data entry and long decision times. To close that gap, ForwardLine Financial engaged Ocrolus and its document capture and analytics solution to handle submitted bank statements alongside permissioned account access.

Ocrolus automated bank-statement ingestion, analyzed 15,000 historical statement sets to improve underwriting models and created a unified flow for customers to submit either bank credentials or documents. As a result, Ocrolus helped ForwardLine Financial cut average loan decision times from over 3 hours to under 45 minutes (about a 75% reduction), improved lending models, lowered loss rates and increased customer renewals while allowing staff to focus on customer servicing.

ForwardLine Financial

Sri Kaza

Chief Executive Officer