Case Study: Gisby Harrison boosts conveyancing profit with Ochresoft Intelliworks

Gisby Harrison - Customer Case Study

Gisby Harrison, a law firm, was facing challenges with profitability and efficiency in its conveyancing department due to a reliance on manual systems. This created relentless pressure on the team and compromised their financial results. They turned to vendor Ochresoft and its Intelliworks case management system to drive efficiencies, reduce administrative burdens, and establish better team roles and standards.

With consulting help from Ochresoft, the firm reinvented its departmental processes and fully adopted the Intelliworks platform. This solution transformed the team's operations, allowing for better role definition and seamless cover for absences. The measurable results for Gisby Harrison included a 45% increase in residential conveyancing gross profit and 85% of clients recording high satisfaction scores of 9/10 or above.

Gisby Harrison

Michael Lane

Managing Partner