Case Study: Dee & Griffin Solicitors achieves stronger compliance and efficiency with Ochresoft Intelliworks

Dee & Griffin Solicitors - Customer Case Study

Dee & Griffin Solicitors, a Gloucestershire-based law firm, faced the challenge of maintaining its high-quality service standards amidst increasing regulatory pressure in its conveyancing practice. Their existing processes were inefficient and inconsistent, with fee earners using individual methods, which stretched resources and compromised client service. To embed consistency, compliance, and risk management, they turned to vendor OchreSoft and its Intelliworks solution.

OchreSoft's Intelliworks provided a cloud-based, multi-tenant application that streamlined the firm's operational processes with managed workflows and precedents. This solution delivered major efficiency gains, embedded compliance, and freed up staff to focus on higher-value work. The results were a thriving conveyancing department that grew for three consecutive years and consistently achieved perfect 10/10 client feedback scores, which became a powerful tool for winning new business.

Dee & Griffin Solicitors

Hamish Mason

Practice Manager