Ocelot
2 Case Studies
Case Study: St. Petersburg College improves student service with Ocelot’s AI chatbot
A Ocelot Case Study
St. Petersburg College Improves Student Service Using Ocelot’s AI Chatbot
St. Petersburg College (SPC), a large college serving about 46,000 students, was struggling with unsustainable student service demand. Its financial aid team was overwhelmed by a couple hundred thousand phone calls and emails each year, making it difficult to provide personalized advising. SPC turned to Ocelot and its AI Chatbot to help manage the heavy volume and support student self-service.
Ocelot deployed its AI Chatbot, named Pete, starting with the Financial Aid office and later expanding college-wide to admissions, advising, IT helpdesk, and registrar services. The chatbot immediately handled tier-one and tier-two questions 24/7/365, with about 20% of answers going through the chatbot, an 18% decrease in phone, email, and walk-in traffic, and 40% of interactions occurring after hours. Ocelot also integrated the chatbot with PeopleSoft to add more personalized support.
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