Case Study: South Piedmont Community College scales student support with Ocelot AI chatbot

South Piedmont Community College reaches 16,000 chatbot interactions with Ocelot

South Piedmont Community College, a small community college in North Carolina, struggled to provide timely and adequate information to its students due to limited resources and tight budgetary constraints. To scale its student service and support, the college sought an affordable technology solution and turned to the vendor Ocelot for its AI Chatbot platform.

The solution implemented was Ocelot's AI Chatbot, named Navi, which provides 24/7 automated bilingual help to answer frontline Tier 1 questions. The implementation was fast and expanded across multiple departments. The measurable impact for South Piedmont Community College was significant, with Ocelot's platform handling 16,000 interactions, saving a ton of phone calls, and providing immediate answers. The data analytics also helped the college justify staffing decisions and improve its overall student engagement approach.

South Piedmont Community College