Case Study: Nordic Nest improves omnichannel service with Occtoo

Nordic Nest - Customer Case Study

Nordic Nest, a leading e-commerce retailer of Scandinavian design, faced a challenge in providing a seamless omnichannel experience. Their customer service and store associates previously had to search through five disparate, slow-loading systems to find information, which was inefficient and frustrating. They turned to vendor Occtoo and its Experience Platform to unify this data.

Occtoo implemented a solution that unified customer, order, and product data from all source systems into a single, millisecond-fast Experience API. This API fuels their custom NestDesk application, giving team members one efficient interface. The results for Nordic Nest included major cost savings on software licenses and training, a much better experience for their team, and the ability to service more customers in less time.

Nordic Nest

Jacob Rastad

Chief Technology Officer