Case Study: Virgin Media O2 boosts frontline engagement and recognition with Ocasta

How VMO2 supercharge engagement in their frontline teams

The customer, Virgin Media O2, faced the challenge of engaging its 22,000-strong frontline workforce. Information overload and disjointed platforms were impacting employee performance, confidence, and retention. They needed a simple yet effective solution from a vendor to streamline communications, drive training, and bolster engagement for their sales associates.

The vendor, Ocasta, implemented its internal communication and engagement app. The solution consolidated training, comms, and recognition into a single, easy-to-use platform. This led to a dramatic, measurable impact: recognition and rewards increased by 3.75 times, from 800 to 3,000 instances, creating a more motivated and informed frontline team.

Virgin Media O2

Emma Finney

Business Planning and Engagement Manager