Case Study: Coca‑Cola bottler CBC Group achieves greater vendor accountability and system stability with ObserveIT

Remote Vendor Monitoring

Central Bottling Company Group (CBC Group) is the Coca‑Cola bottling and distribution partner in Israel, operating multiple production sites and a centralized ERP for sales, fulfillment and compensation. Because third‑party vendors required administrator RDP access to manage these systems, CBC lacked visibility into vendor actions, struggled to determine root causes of outages, and needed stronger protections around sensitive domain admin environments.

CBC deployed ObserveIT across all systems managed by remote vendors, including the country‑wide ERP, to capture precise session replays and log internal domain‑admin access; ObserveIT’s watchdog also blocked attempts to disable recording. The result was faster, clearer troubleshooting, improved vendor accountability, fewer availability issues caused by improper actions, and overall stronger security and IT oversight.

Coca-Cola