Case Study: Desert Diamond Casinos & Entertainment achieves NIGC compliance and comprehensive real-time session monitoring with ObserveIT

Desert Diamond Casinos & Entertainment - Case Study

Desert Diamond Casinos, owned by the Tohono O’odham Nation, operates three popular casinos in southern Arizona offering slots, table games, entertainment and hospitality. Database administrator Patrick Kish must keep IT operations and server security tightly controlled while meeting the NIGC’s Minimum Internal Control Standards for Class III gaming, including strict monitoring and documentation of all third‑party and remote vendor access to gaming systems.

They implemented ObserveIT—recommended by the NIGC—to capture video session recordings and detailed user-action logs, synthesize remote-vendor activity, and provide real-time alerts and granular auditing. The solution simplified compliance and billing validation, delivered clear visual monitoring and responsive support, and gave Kish confidence that vendor activity and system anomalies are monitored, making the casinos’ systems significantly more secure.

Desert Diamond Casinos & Entertainment