Case Study: Xerox achieves total visibility and faster incident response with ObserveIT

Application Data Security

Xerox ACS, the services arm of Xerox, digitized and indexed official records for all 159 counties in Georgia and needed to monitor hundreds of in-office and remote workers and outside contractors handling this sensitive work. Their primary challenges were recording and replaying user activity for troubleshooting and training, and detecting, documenting and investigating suspicious or unauthorized file changes.

Xerox deployed ObserveIT to capture video playback of user sessions, provide searchable activity logs and real-time alerts, and document incidents with bullet‑proof visual forensics. The solution delivered faster IT troubleshooting and remote helpdesk support, improved productivity and full visibility into application use, and stronger data security and risk mitigation with instant awareness of suspicious actions.

Xerox