Case Study: Topgolf eliminates data silos and improves observability with Observe

TopGolf - Customer Case Study

TopGolf, a global sports entertainment company, faced significant challenges with its observability strategy. Their engineering team was using a costly and siloed set of tools including Nagios, PRTG, and an ELK stack, which made correlating data across infrastructure and software delivery pipelines difficult. This led to reactive issue resolution, high costs of over $70,000 annually for ELK alone, and a lack of proactive performance management, all of which risked disrupting the customer experience.

By implementing the Observe platform, TopGolf unified its telemetry data into a single source of truth. Observe provided a solution that cost 70% less than their previous tools and enabled engineers to easily link data from disparate sources like microservices and infrastructure. The results included fewer and less severe game disruptions, leading to improved customer experiences and increased business revenue. Furthermore, Observe’s low learning curve allowed for rapid team expansion and collaboration, and its potential for business analytics was recognized by their BI team.

TopGolf

Ethan Lilly

Engineering Manager