Case Study: Microsoft Teams improves call quality monitoring with Obkio

Microsoft Teams covers up to 99% of call path visibility with Obkio

The customer, Microsoft Teams, faced the challenge of poor call quality, including choppy audio and frozen video, which disrupted productivity. The vendor, Obkio, addressed this by applying its Network Performance Monitoring solution to proactively identify and resolve these network-related issues.

Obkio's solution provided end-to-end visibility by using Monitoring Agents to join Teams meetings and perform tests, covering up to 99% of the call path. This allowed for the continuous monitoring of key network and call quality metrics, enabling proactive alerts and easy troubleshooting. The result was a significant improvement in the Microsoft Teams experience for users.

Microsoft Teams