Case Study: Microsoft improves Teams performance troubleshooting with Obkio

Microsoft resolves 75% of Teams issues with Obkio's monitoring

Microsoft, facing challenges with remote teams experiencing performance and connection issues on the Microsoft Teams platform, sought a solution to pinpoint the root causes of these disruptions. The uncertainty around whether problems stemmed from user devices, internal networks, or the internet service provider led to inefficient troubleshooting. They turned to the vendor Obkio and utilized its Microsoft Teams Monitoring tool to gain comprehensive visibility into their collaboration environment.

Obkio's solution provided Microsoft with end-to-end monitoring by deploying agents that simulate Teams meetings, collecting performance data from the user, network, and platform perspectives. This approach allowed Microsoft's IT teams to quickly isolate issues, confirming that the vast majority were network-related. By using Obkio, Microsoft could proactively identify and troubleshoot problems, often before users were affected, ensuring a more reliable and efficient collaboration experience for their distributed workforce.

Microsoft