Case Study: Isothermic improves Internet VPN and Microsoft Teams performance with Obkio

Isothermic deploys Obkio in 10 minutes to fix Microsoft Teams and VPN issues

Isothermic, a multi-site manufacturing SMB with over 250 employees, faced persistent network performance issues that disrupted critical operations. Their challenges included continuous Microsoft Teams crashes, VoIP call drop-offs, and poor Internet VPN performance, which left their IT director troubleshooting in the dark without any monitoring tools. The root cause of the problems was unclear, leading to a blame game between their telecom provider and managed service provider.

To solve this, Isothermic implemented Obkio’s Basic Plan, deploying its software monitoring agents to gain visibility into their entire network. Obkio’s solution helped identify an insufficient and costly coaxial internet link at the head office, leading to a successful upgrade to fibre optics that resolved the connectivity issues. The results included stable performance for Teams, VoIP, and their critical ERP system, enabling proactive monitoring, faster troubleshooting, and significantly improved reliability for their multi-site operations.

Isothermic