Case Study: SPI Health and Safety improves remote call center network performance with Obkio

How SPI Health and Safety uses Obkio to monitor network performance and troubleshoot performance issues for remote call center employees

SPI Health and Safety, a Canadian health and safety products and services company, faced a challenge in supporting its newly remote call center employees. After moving to full-time remote work, the IT team struggled to troubleshoot widespread VoIP quality issues like choppy calls and disconnections, which negatively impacted customer support and employee productivity.

To solve this, SPI Health and Safety implemented Obkio's Network Performance Monitoring solution. They mass-deployed Obkio's Windows Agents on every remote workstation, which provided visibility into network metrics and VoIP quality. This allowed their IT team to quickly identify issues, optimize WiFi performance remotely, and provide data to ISPs for faster resolution. The results included a significant reduction in downtime, improved customer and employee satisfaction, and empowered IT support without the need for on-site visits.

SPI Health and Safety

Jean-Francois Boucher

IT Director