Case Study: bravad TI improves VoIP monitoring and troubleshooting with Obkio

A Obkio Case Study

how Obkio works with hosted VoIP Provider, bravad TI, to streamline network monitoring & troubleshooting to optimize VoIP Quality & user experience

bravad TI, a Canadian technology agency and hosted VoIP service provider, faced challenges with unpredictable VoIP performance issues that were only identified through customer complaints. They sought a solution to proactively monitor their network and VoIP quality to prevent these issues and improve their service delivery. They chose to implement Obkio's Network Performance Monitoring software to gain this crucial visibility.

Obkio's solution involved deploying Hardware Monitoring Agents within bravad TI's own network and at their clients' locations for comprehensive end-to-end visibility. This allowed bravad TI to proactively identify and troubleshoot network problems, perform pre-deployment network assessments, and continuously monitor VoIP quality using metrics like MOS Score. The results included faster issue resolution, improved customer satisfaction, and a more streamlined, proactive support process, solidifying Obkio as a key tool for bravad TI's operations.

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