Case Study: BeeVox achieves faster VoIP troubleshooting and better network visibility with Obkio

How BeeVox helps their customers identify the source of VoIP problems using Obkio Public Monitoring Agents. Contact us to learn more

BeeVox, a Canadian VoIP service provider, faced the challenge of efficiently identifying the source of network problems affecting call quality for their clients. When issues arose over the public internet or customer LANs, lengthy and frustrating troubleshooting processes often led to a back-and-forth blame game between BeeVox, their customers, and ISPs. To increase visibility and pinpoint issues, they turned to the network performance monitoring solution from Obkio.

By deploying Obkio's Public Monitoring Agents for their clients, BeeVox provided a tool for continuous monitoring of key metrics like jitter, latency, and VoIP quality. The Obkio solution gave them and their customers end-to-end visibility to quickly determine the what, where, and who of any network problem. This dramatically reduced troubleshooting time, eliminated the diagnostic ping-pong, and allowed BeeVox to better support their users.

BeeVox

Marc Bernard

Chief Executive Officer