Case Study: Amplisys improves VoIP network monitoring and customer support with Obkio

How 3CX partner and VoIP provider, Amplisys, uses Obkio Network Monitoring to help customers troubleshoot network problems affecting VoIP Quality

Amplisys, a Canadian managed service provider specializing in VoIP services, faced a challenge where network performance issues were causing poor call quality for their clients. Their troubleshooting process was slow and reactive, often relying on customer complaints and requiring on-site visits to manually identify intermittent problems. They needed greater visibility into their clients' networks to proactively support them and turned to Obkio's network performance monitoring software for a solution.

By implementing Obkio's monitoring agents across all client networks, Amplisys gained end-to-end visibility and could proactively identify issues before customers noticed them. This allowed them to switch from a reactive to a proactive support model, drastically reducing troubleshooting time from days to hours. The solution from Obkio eliminated the need for on-site visits, saved resources, and significantly improved customer satisfaction. It also built client trust, directly leading to upsell opportunities like one instance where a client immediately purchased 40 additional phones.

Amplisys

Sebastien Thomas

Chief Executive Officer