Case Study: City of Columbia Heights strengthens ISP accountability with Obkio network monitoring

City of Columbia Heights monitors ISP issues in 10 minutes with Obkio

The City of Columbia Heights, a public institution managing multiple school sites, faced a significant challenge in holding its Internet Service Provider (ISP) accountable for network performance issues. With limited carrier choice and no independent monitoring data, the IT team lacked the evidence needed to dispute service level agreements (SLAs) when problems like packet loss and high latency disrupted cloud-based learning platforms and VoIP systems. They turned to Obkio and its network monitoring service to gain visibility and proof.

Obkio deployed its monitoring agents across the school board's sites to continuously track performance metrics and automatically run Visual Traceroutes. This provided the City of Columbia Heights with timestamped, exportable reports that pinpointed whether issues originated from their own network or the ISP's. As a result, the IT team could escalate problems with concrete evidence, leading to more effective disputes of SLA breaches and ensuring they received the internet service they were paying for. Obkio's solution, particularly its automatic diagnostics feature, allowed a small IT team to manage multi-site monitoring efficiently.

City of Columbia Heights