Case Study: Blue Mountains City Council transforms development applications with Objective Connect

Transforming the development application process

Blue Mountains City Council needed to modernize its development application process and improve collaboration with citizens, developers, and advisers while moving toward a more sustainable digital future. Objective Corporation provided the Objective Connect secure information exchange platform to replace paper-based handling and support a two-way digital workflow.

Using Objective Connect, Blue Mountains City Council transformed its DA process from paper to digital in two years, improved transparency and productivity, and strengthened security and compliance with a complete record in one place. Objective Corporation helped cut response time for a Request for Information from 7 days to 7 minutes, with 46% of DAs lodged electronically and 100% delivered electronically, while the platform was later expanded to other application types to deliver further efficiency gains.

Blue Mountains City Council

Marlene Jones

Blue Mountains City Council