Case Study: Thurrock Council reduces admin and saves £1.5 million with Objective ECM

Thurrock Council cuts administrative staff by 50% with Objective Corporation

Thurrock Council, a local government housing authority, faced increasing pressure from tenants to improve services and value while simultaneously needing to deliver significant revenue savings. To address this challenge, they partnered with vendor Objective Corporation and implemented its Objective ECM solution for housing management.

By automating its administrative processes with Objective ECM, Thurrock Council achieved substantial results. The solution delivered a 50% reduction in administrative staff, an 80% reduction in paper volume, and contributed to £1.5 million in operational savings as part of a wider program. Objective Corporation also helped the council improve customer service through more timely and accurate tenant correspondence.

Thurrock Council