Case Study: City of Greater Dandenong improves planning continuity and customer communication with Objective Trapeze

Stimulating the economy and improving communication with customers through digital planning

City of Greater Dandenong, a local government council in Australia, needed a way to keep its building and planning services running smoothly during COVID-19 while staff were working remotely. Using Objective Corporation’s Objective Trapeze, the council wanted to move away from paper-based processes and improve communication with applicants.

Objective Corporation implemented Objective Trapeze to digitize workflows, allowing planners to continue assessing applications, annotating plans, and managing permit processes from different locations. The result was better output, faster planning turnaround times, clearer communication with customers, and improved reporting against statutory timeframes, helping the council support development and stimulate the local economy more efficiently.

City of Greater Dandenong

Brett Jackson

Planning and Design Manager