Case Study: Barwon Water achieves compliant, streamlined information management with Objective Corporation

Secure document lifecycle management and streamlined business processes

Barwon Water Corporation, Victoria’s largest regional urban water utility, needed a secure way to manage corporate information, documents, and records across a geographically dispersed workforce. Its legacy systems could not support key business processes, security, or compliance needs, creating risks to service delivery, corporate memory, and regulatory obligations. Objective Corporation was brought in to provide an electronic content management (ECM) solution for more reliable access to information.

Objective Corporation implemented a single, secure repository with integrated records management, search, audit trails, and workflow capabilities, accessible through familiar interfaces such as Windows Explorer and an intranet page. The solution helped Barwon Water improve compliance with multiple standards, streamline business processes, reduce document retrieval and reproduction costs, and support better collaboration and customer service. It also set the foundation for migrating 70,000 engineering drawings and integrating core systems and workflows across the organisation.

Barwon Water

Trevor Little

Manager - Customer Accounts & Administrative Services