Case Study: Queensland Rail improves incident management with Objective RegWorks

Queensland Rail manages 75-100 daily incidents with Objective Corporation

Queensland Rail required a more effective way for its 7,000 employees, particularly forward-facing staff, to communicate and report security-related incidents such as graffiti, antisocial behavior, and crime. To address this challenge, they partnered with vendor Objective Corporation to implement its Objective RegWorks solution for incident management and reporting.

The solution implemented by Objective Corporation provided a user-friendly platform that processes between 75-100 incident reports daily. An upgrade to Objective RegWorks IQ delivered enhanced data integrity, workload management, and powerful dashboards, which reduced unnecessary administration. The highly configurable, no-code system included specialized features like an Image Review tool for forensic purposes. Objective Corporation's solution successfully streamlined Queensland Rail's processes, providing critical insights and analytics across the entire network.

Queensland Rail