Case Study: NSW Department of Premier & Cabinet achieves paperless efficiency with Objective Corporation

NSW Department of Premier & Cabinet cuts approval time from 10 days to 2 with Objective Corporation

The NSW Department of Premier and Cabinet sought to inject efficiency and innovation into its operations, particularly in managing thousands of annual ministerial correspondence. To lead a shift in public sector performance, the department partnered with vendor Objective Corporation to digitize its paper-based processes and implement an electronic workflow solution.

Objective Corporation implemented an adaptive case management system that provided the flexibility, transparency, and mobility needed for approvals. This solution, supported by a change management program, resulted in a paperless office and a culture of continuous improvement. The measurable impacts for the customer included a threefold improvement in approval times, an 80% reduction in printing, a 65% reduction in onsite storage, and substantially reduced office space.

NSW Department of Premier & Cabinet