Case Study: New South Wales Crime Commission achieves 60% faster processing with Objective workflows

New South Wales Crime Commission saves over 60% of processing time with Objective Corporation

The New South Wales Crime Commission, a government law enforcement and intelligence agency, faced a challenge in manually processing requests for telecommunications information. This paper-based process was inefficient and struggled to meet the stringent reporting and justification requirements of the Telecommunications (Interception and Access) Act. To address this, the agency worked with vendor Objective Corporation, utilizing its Objective Perform workflow product.

Objective Corporation implemented a customized, automated workflow solution that digitized the entire request and approval process. This eliminated paper, provided full visibility into request status, and ensured metadata was accurately captured. The solution resulted in over 60% time saved on processing times, improved compliance, and received positive feedback from external oversight bodies.

New South Wales Crime Commission