Case Study: Australian Government Department of Defence improves records management with Objective Corporation

Managing information and improving productivity for more than 50,000 users

The Australian Government Department of Defence, described in the case study as the Australian Defence Organisation, needed to replace a mix of disparate manual and electronic records systems that made information hard to share, expensive to maintain, and difficult to keep compliant. With more than 50,000 users, huge volumes of paper and digital records, and strict recordkeeping and security requirements, the organisation wanted a single enterprise-wide platform to improve access, accountability, and decision-making.

Objective Corporation provided a standard enterprise solution to manage physical and electronic records, email, and documents in one logical repository, with workflow, security, audit trails, and lifecycle management. The rollout improved record capture, compliance, document handling, correspondence management, and knowledge reuse, while reducing storage and IT support costs and cutting time spent searching for records. Objective Corporation’s platform was also applied in areas such as knowledge management, ship maintenance, and quality compliance, helping the department standardise information practices across the enterprise.

Australian Government Department of Defence

David Blanch

Director Records Management Policy