Case Study: NSW Department of Communities and Justice achieves faster correspondence approvals with Objective Corporation

Leading the charge in Public Sector performance

The NSW Department of Premier and Cabinet (DPC) wanted to modernize how it handled correspondence and approvals, moving away from paper-based processes that were slow and hard to track. Objective Corporation provided Objective ECM to digitize and automate the authoring and approval of briefs and correspondence, with the goal of improving efficiency, visibility, and governance.

With Objective Corporation’s solution, DPC gained transparent workflows, flexible approval paths, and mobile approvals so executives could sign off from email on any device. The results were significant: around 95% of information is now managed digitally, more than 13,000 pieces of correspondence are no longer printed, internal mail delays were eliminated, and some approval processes were cut from 10 days to 2 days.

NSW Department of Communities and Justice (DCJ)

David Schneider

Chief Information Officer