Case Study: Middlesbrough Council improves information governance and citizen service with Objective Corporation

Information governance and process automation

Middlesbrough Council needed better access to information, stronger collaboration across departments, and improved governance over council data. Objective Corporation helped address these challenges with Objective ECM, supporting the council’s move toward a more organized and accessible information environment.

Objective Corporation implemented Objective ECM to remove information silos, create a single view of the citizen, and automate admin-heavy processes such as FOI requests and coroner’s bookings. The result was improved customer service, higher staff productivity, efficiency savings, better compliance, and greater collaboration and visibility across the council, with high user adoption and more auditable information sharing with external agencies.

Middlesbrough Council

Steve Fletcher

Head of ICT and Capital Programmes