Case Study: Thurrock Council achieves 80% less paper and 50% fewer admin staff with Objective ECM

Information as the foundation of transformation

Thurrock Council, a local authority in Essex, England, needed to improve citizen service and operational efficiency as it transformed housing services under budget pressure and growing demand. With disjointed paper-based processes, limited information visibility, and no integration across core housing systems, staff found it difficult to locate information quickly and respond accurately to tenant enquiries. Objective Corporation provided Objective ECM, including its EDRMS and search tools, to support this shift.

Objective Corporation implemented Objective EDRMS, Objective Workflow, Objective Discover, and scanning integration to create a secure digital repository, automate admin-intensive processes, and support mobile, paperless working. The results included a 50% reduction in administrative FTEs, an 80% reduction in paper held, and an estimated £1.5 million in operational savings over five years, while also improving customer service and enabling faster, more accurate responses.

Thurrock Council

Barbara Brownlee

Director of Housing