Case Study: ACT Government Access Canberra achieves faster infringement processing with Objective Corporation

Greater visibility of processing infringements provides faster outcomes for the community

ACT Government Access Canberra needed a more efficient way to manage infringement reviews, as its previous system lacked collaboration, transparency, and auditability. Manual follow-ups slowed work allocation and status tracking, causing response times for infringements to lag by as much as 12 months.

Objective Corporation implemented Objective ECM workflow capabilities to automate the infringement process and integrate it with Access Canberra’s online smart forms, giving managers better visibility across remote and office teams. The result was faster community outcomes, a 1-day email response time, a 50% reduction in pending applications, and 41,000 items processed in five months, saving 9 months of processing time.

ACT Government Access Canberra

Daniel Laundess

Assistant Director