Case Study: Public Services Ombudsman for Wales achieves faster, more secure case sharing with Objective Connect

Empowering the Ombudsman to deliver justice and improvement across the public sector

The Public Services Ombudsman for Wales worked with Objective Corporation to address the slow, costly process of sending large confidential case files by courier to independent professional advisers. The office needed a secure way to share sensitive information more efficiently while supporting both office-based and remote working.

Objective Corporation implemented Objective Connect, a secure external file-sharing solution that let PSOW send and receive large files digitally while retaining control and security. The change cut courier costs by 40%, saving £3,843 in the first 11 months, reduced transmission time from days to hours, eliminated paper handling, and made it easier to manage large case files up to 10GB.

Public Services Ombudsman for Wales