Case Study: South Lanarkshire Council achieves 400% more web consultation usage with Objective Keystone

Digital consultation delivers improved services to residents

South Lanarkshire Council, a local government authority, needed a better way to manage planning consultations and representations. Its existing process was heavily paper-based and manual, and an earlier web trial had failed because it lacked integration, tracking, and confirmation for submitters. The council wanted to make participation easier for residents while reducing administrative burden, and it chose Objective Corporation’s Objective Keystone to support the effort.

Objective Corporation implemented Objective Keystone as a web-based consultation and representation system that let the council track submissions, manage responses, and give the public a simple online way to participate. The results were strong: website usage for consultations increased by 400%, online representations rose by 30%, and more than 30% of all representations were submitted electronically. The council also reported improved administrative access, better tracking and management, and a reduction in administrative functions.

South Lanarkshire Council

Stuart McMillan

Planning and Building Standards Team Leader