Case Study: Brighton & Hove City Council streamlines highway licensing with Objective PERFORM

Brighton & Hove City Council - Customer Success Story

Brighton & Hove City Council needed a better way to manage highway licensing applications and renewals, with more speed, accuracy, and visibility for both staff and customers. The council worked with Objective Corporation using Objective PERFORM to modernize and automate its licensing process, while improving customer service and reducing manual back-office work.

Objective Corporation implemented an end-to-end digital licensing workflow with online registration, automated renewals, integrated payments, and better data visibility for officers. The results included 95% of skip companies and 80% of scaffolding companies registering online, a 30% increase in licensing volumes, a 50% improvement in renewals, and a 20% improvement in payment collection, along with efficiency savings and more time for officers to inspect expired licenses and identify unlicensed activity.

Brighton & Hove City Council

David Fisher

Acting Head of Traffic Management