Case Study: Blue Mountains City Council cuts client response time from 7 days to 7 minutes with Objective Connect

Blue Mountains City Council reduces client response time from 7 days to 7 minutes with Objective Corporation

Blue Mountains City Council sought to digitally transform its development application process to improve efficiency and collaboration with citizens and stakeholders. They partnered with Objective Corporation to implement the Objective Connect platform for secure information exchange.

Objective Connect integrated with the council's records system to create a secure, collaborative portal. This solution dramatically reduced client response times from seven days to just seven minutes. The council now receives 100% of development applications electronically, substantially reducing paper consumption and handling while improving productivity and compliance.

Blue Mountains City Council