Case Study: Counties Manukau Health improves document accuracy and reduces overdue reviews with Objective ECM

Accurate documents increase level of patient care

Counties Manukau Health worked with Objective Corporation to improve the management of more than 1,790 controlled documents covering clinical processes and corporate policies. With 16 Local Document Controllers relying on manual spreadsheet updates, the team needed a more accurate and efficient way to maintain document status and support patient care.

Objective Corporation implemented Objective ECM with an automated notification and review process to streamline controlled document maintenance. The solution delivered monthly reporting and 220 automated emails, resulting in 100% user adoption, 2 hours saved per Local Document Controller each month, results visible within 5 weeks, and a 55% reduction in overdue document reviews.

Counties Manukau Health

Lesa Freeman

Chair Controlled Documents Committee