Case Study: a global logistics firm improves customer satisfaction with OASIS Group

Accessible and Evidenced Digitising and streamlining processes for better customer satisfaction

A global logistics firm with over £5 billion in annual revenue was struggling with its paper-based logistics process for tracking signed-for deliveries. Needing to validate and evidence transactions for its clients, the firm required a digital solution to quickly access information. OASIS Group was engaged to help digitise and streamline these essential operations.

OASIS Group implemented a solution where delivery notes were collected daily and scanned at a local service center. Metadata was automatically captured and enhanced, with documents made accessible through a secure customer portal. This enabled the logistics firm to demonstrate performance against service level agreements, resulting in a significant improvement in operational efficiency for its 1 million annual scans and improved customer satisfaction.