Case Study: Hays Travel improves productivity with Oak Engage

Hays Travel improves productivity by 10% with Oak Intranet

Hays Travel, the UK's largest independent travel retailer, faced significant challenges with its outdated and cluttered intranet, known as 'the Hub'. The platform had grown organically without central governance, making it difficult for its 4,800 employees to find information quickly. This led to frustration, wasted time, and inefficiencies, particularly for retail branch staff who were overloaded with irrelevant communications. To address this, they partnered with their existing vendor, Oak Intranet, for a complete revamp.

Oak Intranet implemented a streamlined, modern employee experience platform centered around a "three-click access" objective. The solution involved a full site audit, new governance rules, and audience segmentation to deliver role-specific content. A key feature was the introduction of "News at 9," a daily briefing that filtered out noise. The results were transformative: information discovery became 2.6 times faster, branch staff regained 10% of their time each month, and the company achieved a 97% all-time adoption rate. Oak Intranet successfully provided Hays Travel with an intuitive hub that significantly improved productivity.

Hays Travel