Case Study: Pizza Express modernises employee experience and boosts operational efficiency with Oak Engage

Pizza Express modernise their employee experience and improve operational efficiency with Oak Engage

Pizza Express, a global restaurant chain, faced challenges with an outdated internal communications system that struggled to support its large, deskless workforce, particularly during the pandemic. Their old intranet lacked global access and created issues with version control. To modernize the employee experience and improve efficiency, they partnered with vendor Oak Engage to implement a new intranet platform called "The Hub."

Oak Engage provided a user-friendly, central intranet hub that became essential for operations. The solution offered global access, targeted communications, and features like push notifications and QR code integration for equipment manuals. This led to significant results, including over 215,000 searches and 5,100+ social posts in a year. The Hub streamlined operations, eliminated multiple outdated systems, and created a single source of truth for all employees, fundamentally transforming how the business communicates and functions.

Pizza Express

David Maynard

Head of Central Operations