Case Study: Halfords Autocentres boosts employee engagement and efficiency with Oak Engage

Oak partnership, a ‘game-changer’ for employees

Halfords Autocentre, a leading UK automotive service provider, faced challenges in engaging its predominantly frontline workforce. An outdated paper-based system and inundation with irrelevant information left employees disengaged, making it difficult for them to find the policies and resources needed to serve customers efficiently.

Oak Engage implemented a fully branded mobile and desktop intranet called "Connect." The solution centralized information, enabled targeted communications, and fostered a community through social features, leading to a more informed and connected workforce. Results included a 44% increase in page views, over 46,000 competition page views, and 99% of users being paired to the mobile app, which significantly improved operational efficiency and customer service.

Halfords Autocentre

Claire Allen

Group Intranet Coordinator