Case Study: Five Guys achieves 97% adoption and 90% retention with Oak Engage

Five Guys achieves 97% adoption with Oak Engage

Five Guys, a restaurant chain with a large deskless workforce across the UK and Europe, faced a significant challenge in communicating effectively with its dispersed employees. Relying on outdated methods like physical notice boards and email cascades, the company struggled to ensure all team members received key information. To solve this, Five Guys partnered with vendor Oak Engage to implement a custom internal communication app.

Oak Engage built a branded mobile app called "Chatty Patty," which provided a centralized platform for communications, training materials, rotas, and payslips. The solution achieved a 97% adoption rate and was credited with helping to maintain a 90% employee retention rate, particularly during the COVID-19 pandemic. Oak Engage provided a vital tool that connected 10,000 workers and became essential to daily operations.

Five Guys